I immediately took a pic and emailed fendi. I ordered multiple things online, and was sent a email saying I would receive products in 8 business days . The fendi customer service line told me store managers have discretion on whether to make these exceptions, and she told me she had to contact a higher department to request, which also felt deceitful. Shop a . I spoke with a Fendi representative to confirm what *** told me. Received a wallet back in the day when my g/f (now wife) went to Italy for a work trip. You may also like Showing 1 -5 of 6 items Fendi Vitello bi-color ff 1974 embossed mini backpack maya black Condition: Very good $1,425 $1,140 20% Fendi Nylon fabric ff embroidered backpack rosa pink Condition: Excellent $1,150 $1,090 5% Fendi I bought many slides from high street fashion brands that lasted a lot longer than that. After seeing all the reviews Im starting to worry I wont get a refund! Our Client Advisors are true ambassadors, not only because they promote sales but especially because they are the representatives of Fendi's set of values around the world. DHL even sent us an email to forward to Fendi. To avoid damaging the bag or scratching the hardware, refer to the care instructions provided by the brand for specific directions. Soon winning international acclaim, FENDI emerged as a brand renowned for its elegance, craftsmanship, innovation and style. Terrible experience. The Department of Sales & Marketing Development is in charge of analysing, constructing and communicating the value of the Fendi collections through an effective strategy of product positioning on the market. I used to be a big fan of Fendi Handbags, but after my experience with their customer service at the New York Flagship store, I will never purchase from them again. I was really hoping it will hv optional additional hook for sling belt attachment. After care is really bad. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I have proof of return and followed up with Fendi on the return. Fendi The luxurious line up from Fendi Kids offers colorful cartoon prints, modern motifs and whimsical styles. *, Read the After Sales Service Terms & Conditions, (max file size: 15 MB, accepted formats: PNG, JPG, GIF, PDF), FENDI - ALL RIGHTS RESERVED - P. IVA 00900421009 LICENZA SIAE N. 3566/I/1417. Chanel advisors are available to answer all your questions. Terrible customer service from a so called high end company. You must log in or register to reply here. . *. I have called the ************ number several times, only to have promises of a supervisor calling me back, or getting hung up on.I have now been told that they don't know where my glasses are therefore can't issue me a refund. I had a similar experience where FENDI didn't process the refund even after a few months of returning the shipments (and I received confirmation that the items have arrived safely at the facility), and I have been trying to contact the customer service team for months since then but no response. Playtime approved, each piece is created for adventure; get lost in the label's luxury take on everyday essentials. Not to mention, everything I wanted to purchase was SOLD OUT. Monday-Friday: 9am-9pm EST. The daily challenge is to establish a relationship of trust with our clients, offering an impeccable service at every opportunity for contact, whether in the boutique or through the client services centre. Suggested companies are based on peoples browsing tendencies. In order for the BBB to appropriately process your response, you MUST answer the question above. Email address*: phone number : (optional)In case we need to contact you faster Contact reason*:Select a subjectPERSONAL DATA ORDERS SHIPMENTS RETURNS AND REFUNDS CUSTOMER ACCOUNT PRODUCT & STOCK STORES CORPORATE REQUESTS SPONSORSHIP RECRUITMENT PROPOSAL FOR COLLABORATION BRAND PROTECTION Subject*: Message*: Order Number : The manager, ******, at the ******** ****** Yards location (apparently where the bag came from) was very condescending and failed to acknowledge my concerns. *. This flap opens with a magnet to a brown nylon interior with a zipper pocket. I contacted the Fendi store for a replacement. My husband purchase me a ring for Christmas and it wasn't the right size (not really sure why their ring sizes are S/M/Lnot of those fit properly). I couldnt get them to respond or do what they said I finally got them to send a call tag to ship it back. Case is closed. Its day 26 since I ordered the product from Fendi online store still no updates on the order. Their logo-heavy detailing and out-there attitude towards kidswear brings fun into getting ready! In September 2020 Kim Jones is appointed Artistic Director of Couture and Womenswear, while Delfina Delettrez Fendi, fourth generation of the Fendi family, joins the Maison as Artistic Director of Jewelry. More Ways To Browse Fendi Style Very Thin Band Beach Cover Fashion I would call Fendi head office and complaint or better yet, tell them a friend of yours works for magazine/paper and how would they like to receive a nasty right up about their CS! Fendi refuse to give me a refund or replace the glasses. i've heard alot about fendi quality issues not so much with their evening bags, but alot with their SPY bags. Are you guys at Fendi serious?? I lodged a complaint about the quality of a Fendi product. *, Read the After Sales Service Terms & Conditions, (max file size: 15 MB, accepted formats: PNG, JPG, GIF, PDF), FENDI - ALL RIGHTS RESERVED - P. IVA 00900421009 LICENZA SIAE N. 3566/I/1417. I spent 1000s on Fendi products. Fendi Vitello King Plexiglass Logo Embossed Large Fendi Sunshine Shopper Tote White Ice $2,350 Currently in 20+ bags Add To Bag Free Shipping on Domestic Orders Condition: Excellent Details Item #: 1056443 Year: 2020 Item Location: Carlsbad, California Size Base length: 15.75 in Height: 13.75 in Width: 7.5 in Drop: 4.5 in Comes With Dust bag We also ensure all reviews are published without moderation. I went to the website to look into a bag I was interested in. I got my husband a pair of pool slides for his birthday last July from their store in Mykonos, Greece only to find actual tears in the rubber from the sides just after month of use. Its been 10 weeks and Ive heard nothing. The Supply Chain & Logistics Division guarantees the distribution of Fendi products to boutiques around the world, ensuring correct stock management, with the purpose of supporting the launches and sales of all the new collections. Word to the wise, save your money and buy something WAY cheaper. I never wore the coat. I was promised a call back from a supervisor twice. Still no refund and still have the wrong parcel. Get Contact Info. I sent at least 10 emails, no response. They reply to my emails after a week and each time they keep asking me the same photos which I have already sent!!! To avoid damaging the bag or scratching the hardware, refer to the care instructions provided by the brand for specific directions. I asked for a credit or refund but I no longer needed the coat as I was leaving for my trip and couldnt take the coat. I called customer service in new york and got no satisfaction. I'm curious what it looked like. I hope you get it sorted - I would not be a happy bunny and please don't give up! My son ordered jewellery worth 598 and was sent 2 pair of earings which were for a customer in America. !They are a terrible company I will from now on not buy anything that has the fendi logo on it let my children and willBe telling people to stay clear of fendi. After seeing all the reviews Im starting to worry I wont get a refund! Soon winning international acclaim, FENDI emerged as a brand renowned for its elegance, craftsmanship, innovation and style. Retail Merchandiser Man, Europe and Middle East, Sign up to open these and 5 more emails in Fendi, Accessories Production Planner and Controller, SAP Finance FI Specialist S/4HANA - IS&T Applications Life Cycle Specialist. I feel that this is outrageous and will continue to take it up with the President of Fendi North America. Wow. If so, please contact me as I have opened a case with New Yorks 7 on your side. We will get back to you shortly with a satisfying response. On 1stDibs, shop a range of Fendi Spy bags. I called to look into the matter. After reading about ur unfortunate dealings with Fendi, I will never shop threre again. After some time, the beads along the top, side and whereever the the lining was glued to the bag turned yellow (yes, you can see it clearly that it is all discolored). They just keep sending the wrong paperwork to send back so DHL won't take it. We use dedicated people and clever technology to safeguard our platform. The team organises ad hoc strategic projects and training courses designed to deal with some fundamental themes so that boutique personnel can be the spokespersons of Fendi craftsmanship around the world. The item was scratched, and not to my standard of quality for the +$1,500 price. I would never ever buy from this company again!! We will reply to you as soon as possible. Anyone can write a Trustpilot review. If a product is difficult to use or doesn't do what it is supposed to, that can cause major friction for a customer. They just send the same boilerplate response on how I need to wait a couple days after it arrives back.But no one can tell me when its arriving back, presumably it has now unless *** is sending it via sailboat or something.I just want my money back, they obviously have the bag back. My husband purchase me a ring for Christmas and it wasn't the right size (not really sure why their ring sizes are S/M/Lnot of those fit properly). If you prefer you can send us an email by filling in the form below. Business Services Fendi Fendi Reviews 152 Poor 1.8 www.fendi.com Visit this website Sort: SA SAR reviews PK 29 Mar 2023 Absolutely one of the most third rate Absolutely one of the most third rate customer support from among the top brands. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Less than a month later the shoes are already pulling apart all of it. i am surprised coz with that kinda money spent, i would have thought that they, at Fendi, would try to be accomodating. They keep promising to issue a credit note for online but it has not materialised. I am disappointed and sad to be arguing with a company or a +3k coat that was given to me broken. Fendi replied on 10/26/22 there is a delay in their system on the refund and confirmed receipt of return. Thanks for sharing your experience! The Product & Merchandising Department manages the production line cross-functionally and with pragmatism, and represents the strategic side of creativity. ************* This order was rerouted back while it was on its way to me/ to the sender for 2 packages. can you write to their head office in italy? Word to the wise, save your money and buy something WAY cheaper.
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