~ Matt. Had a lady called Kirsty take me through the steps to sign and she was nothing but helpful, any issues I had she had them sorted and raised right away. We never leave a job unfinished, or a customer unsatisfied with our level of service. What if I'm a Stonewater Legal & General customer? 0000008594 00000 n Dissatisfaction/complaints policy You can view our dissatisfaction/complaints policy here. I called Stonewater because when I had the wind turbines, it was nowhere near that hot. Hello Mr Voysey. Have recently written recorded delivery letter explaining our problems with photo CD addressed to The CEO Stonewater. He said I guess you are, they told me to contact you. This form will not work unless you enable cookies. I was offered a management move in November 21 the property in question needed a lot of attention. Hi Cecelia,I am sorry to hear that you injured yourself and are also unhappy with the repair. We come from all backgrounds and nationalities and service each and every customer with the best we have every time. ), filed by Jason Coker. No, Stonewater Inc does not offer eco-friendly accreditations. I had really good experience. Find out about alterations, improvements and adaptions. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Our ambitious house-building programme aims to build 1,500 new homes per year from 2019 onwards, driven by our vision of everyone having the opportunity to have a place that they can call home. In April of this year, I wrote a letter to the President of Stonewater. Making an expression of dissatisfaction or a complaint, Modern slavery and human trafficking statement, All rights reserved. I have had it tested and were told that it has to be from moister getting into my attic. 'communal heating'? 0000006695 00000 n In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. He got mad and came out of the attic and left to go get the right vent cap. We have notified Fortem to fix the issue as soon as possible, they should contact you with a date. GB. Please contact us using the appropriate link below: Customer enquiry If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. QJ}zhsCw f~aZ-_V>UV:7x w+-:}Up`0zsWb}wog@zzb No point in giving you details as the family has decided to move out our relation. Then eventually got a new boiler fitted but since then nothing but issues. If you are willing to provide us with more information regarding the circumstances of the situation, we would be happy to review the matter and try to resolve any outstanding issues.Thank you again for your feedback, and we wish you and your family all the best in your new housing arrangements. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. Krissy was fantastic and was able to chase up the application at every point. The house is absolutely beautiful in side and out !! This year I've had nothing but issues with my boiler. Stonewater is an extremely diverse company at all levels. Show more, Visit the Solution Center to Explore Articles, All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. You can read our current self-assessmenthere. I would like to say that our wellbeing and Community Connector, Charlene Barnett is a lovely person at Norfolk House. I ask him if Stonewater had said who was paying for it. I've spoken to the retirement living management and we are arranging to come and speak to you and your mother face to face to discuss our plan of action to get you some resolution and peace. Fantastic. The bid was all typed up and professional looking but was $1,100 higher than the offer we took. Coker v. Stonewater Roofing, LTD. CO. - Justia Dockets & Filings You can find out more about our repairs service, including how to report one to us, your responsibilities, what to expect when we carry out your repair, DIY and more in our customer repairs guide. 2023 Trustpilot, Inc. All rights reserved. This is where the problem started. You must do this within 15 working days of our response. If you need to talk to us about this, or any other issue, please get in touch with us by emailing customers@stonewater.org and we'll be happy to help. About Stonewater Contact us Customer login Your home Supporting you Get involved Policies Privacy Policies These policies apply to customers whose homes are owned by Legal & General Affordable Homes and managed by Stonewater. - Hani, Even though there was a long delay to get the property the New Houses Office Lorna kept me informed all the way. Hi Stacey,I'm glad you got the grant approved quickly from Longleigh. The team member at Stonewater called Tracey Leatherland helped my family and I apply for the Longleigh grant. Sam has been very professional and her communication has been brilliant.I would recommend Stonewater and will be telling everyone about my experience with them. Complaints - Stonewater 0000000832 00000 n Your name * Do you work for this business? I used A Stonewater Inc to remodel my bathroom. Filing 1 COMPLAINT against Stonewater Roofing, LTD. CO. ( Filing fee $ 400 receipt number 0540-7263820. She made a successful case for us that was accepted! This weekend he has had 5 people in his flat drinking all night til 5am Sunday morning, is this acceptable ?? This has really affected my mental health.Communication between all 3 companies is absolutely rubbish. ;ZE/?G)AHorRw=l >uN$ooSv1P2X9VaGF="GWOL4I>X4s!""aBURXJLRa\^K*/ -k|?%&QN]%7}4@go+ibU;Q`. We are retired with multiple health issues, Hi, I'm really sorry to hear this has been your experience of your new home. DO NOT BELIEVE STONEWATER OR CONSIDER SHARED OWNERSHIP .We are so tired and have sleepless nights. 0000008478 00000 n Great to hear your kind words about Gail. Stonewater Roofing Business Profile Stonewater Roofing Roofing Contractors Headquarters Multi Location Business Find locations Contact Information 605 S Broadway Ave Tyler, TX 75701-1602. He said that they had fixed it anyway. Introducing Stonewater, a collection of Homes nestled in the picturesque Las Vegas foothills of Southern Highlands. To find more licensing information for your state, visit our. He even made the statement that the Gutter Helmet that is on my gutters could be part of the problem. 2022 what's new after a very lengthy battle with stonewater we do finally have new heating much needed, . !.Depending on the outcome of this reply we will be seeking further legal advise as I know this will be met again with a FLAT NO. Hi Steve, I'm sorry to hear this has been your daughters experience. I understand that a letter was emailed to you today concerning this matter but we thank you for bringing this to our attention. I'm really sorry that you've had to chase us for the correct email address repeatedly. I notice some mold on a couple of the rafters. Copyright Stonewater. PDF A guide to making a complaint - stonewater.org Unlock this free profile to update company info and see who's viewing your profile. Thank you so much for sharing that with us. Stonewater 2014-2023 Accessibility | Public Liability Insurance | Modern slavery and human trafficking statement | Gender Pay Gap Statement | Privacy and cookies Web design and development by Nvisage. The Customer Complaint Panel is completely independent of our complaints process; its recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. On 08-18-2019 Stonewater roofing removed my singles, Wind turbines, and a dryer vent from my roof. I'm glad everything has gone smoothly for you :) ^Jade. I'll pass this onto Suzan ~ Matt. FSS is committed to its customers! Thanks Kirsty. Thank you for bringing this to our attention - we'll do better to avoid a scenario like this in the future - Hani. I opened my attic staircase one day and noticed that it was extremely hot. Copyright Stonewater. For general enquiries you can contact Inside Housing at: Suite 6.04, Exchange Tower, 1 Harbour Exchange Square, London, E14 9GE Tel: 0207 772 8300 Everything went perfect, on time. Find out schedule planned improvements. This grant supports families to have access to basic household needs and in our family's case, it was general appliances i.e. Well versed in excuses and trying to overcharge tenants. There are some things in your home which are your responsibility to look after and if they need repairing, youll need to get them fixed. They could not fix the dryer vent, so the man in charged said he would have to call his supervisor to come over. We also offer extensive concrete repair, waterproofing, encapsulation, and drainage options. Also, you can get the smell from one bathroom to the other. Anyone can write a Trustpilot review. Our 800+ employees embody our values being ethical, ambitious, passionate, agile and commercial. Stonewater 2014-2023 Modern slavery and human trafficking statement | Public liability insurance Web design and development by Nvisage. Verification can help ensure real people write reviews about real companies. Hi there, I am sorry to hear about the difficulties that you and your family have experienced, and I can understand your frustration and disappointment with the situation.We would welcome the opportunity to investigate this matter further. House was handed to me smoothly. Phone Number: (972) 984-7663 Edit. She is a very special person in our lives. I called Stonewater and they sent a supervisor out the next day. Suggested companies are based on peoples browsing tendencies. With an annual turnover of around 187 million and 1.7 billion in assets, Stonewater is a strong, dynamic and well-managed social business, with a long-term rating of A+ by independent credit ratings agency, S&P Global Ratings and a top G1/V1 governance and viability ranking from the Regulator of Social Housing. 155 0 obj <> endobj I have lost things that can't be replaced. No, Stonewater Inc does not offer a senior discount. Seems to be a theme that they focus on profit over the poor people they promise to help. Family owned & operated. This page is designed to provide you with useful information about our repairs service. Good communication skills made me feel comfortable whilst asking questions.Thank you since I have wrote this message I have tried contacting Tracy Letherland and she has ignored my messages when I have told her I need to talk to her so after u do a lovely review for her she then ignores u like your nobody, Thanks for letting us know about your experience with us, Lawson. We offer a wide variety of financing options and stand behind our services with a variety of warranties. Now comes the problem. We offer a wide variety of financing options and stand behind our services with a variety of warranties. To view these, please download a copy from the links below. They should be enjoying their retirement, not being driven slowly mad because you wont move this man to an appropriate property! Largo FL 33777. 0000003570 00000 n StoneWater Roofing, LTD Reviews ( 3) This review is identical to the one I posted on Google Reviews. endstream endobj 179 0 obj <>/Filter/FlateDecode/Index[43 112]/Length 27/Size 155/Type/XRef/W[1 1 1]>>stream C ii, Malcolm. But if something has gone wrongand we havent been able to put it right, you can make a formalcomplaint to us. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Thank you, That's great! StoneWater Roofing Reviews, Complaints, Customer Service - Revdex.com I sent an email to Stonewater this year, but never received a response. We also ensure all reviews are published without moderation. People are so lovely and really helpful. (Attachments: #1 Exhibit, #2 Civil Cover Sheet)(Hommel, William) Access additional case information on PACER. I told him I was not paying for the repairs, and he hung up. This form will not work unless you enable cookies. Find out how we combat fake reviews. Modern slavery and human trafficking statement. You can find out more about our repairs service, including how to report one to us, your responsibilities, what to expect when we carry out your . STONEWATER, INC. Company Number 0800052978 Other Identifiers US Federal CAGE number: 4D6D3 Status In Existence Incorporation Date 7 February 2002 (about 21 years ago) Company Type Domestic For-Profit Corporation Jurisdiction Texas (US) Registered Address 502 20TH ST GALVESTON 77550 TX USA Alternative Names Bloody awful. He said he would turn this in. ^Jade, Been in our flat for 13 years recently we have had younger people move into them even though the complex is for older people we now get threatened in our laundry room by an individual who thinks he should use the machine before anyone else because he works we are afraid to go in there in case he comes along is this the way to live i dont think anyone cares he called an elderly man a c--t yesterday it wont belong before the abuse turns to violence. We achieved a One Star rating in the 2019 Best Companies survey and are ranked 78th in the Top 100 best not-for-profit organisations to work for and 25th in the best housing associations to work for in 2019. https://www.stonewater.org/get-involved/community-champions/. Stonewater Roofing Review: Residential roof - ComplaintsBoard.com With an annual turnover of around 187 million and 1.7 billion in assets, Stonewater is a strong, dynamic and well-managed social business, with a long-term rating of A+ by independent credit ratings agency, S&P Global Ratings and a top G1/V1 governance and viability ranking from the Regulator of Social Housing. Please visit this page for more information. Our 800+ employees embody our values being ethical, ambitious, passionate, agile and commercial. hb```b`` B@1V E">f2D> W#rx!&,Lx sJ9c`qq h`````TRq i et, i1 [ #.%&C"F_>yA*KJopgga`X`5Va.^b` @ (7 I'm dismayed to hear of our lack of response and the distress this is causing your family. She made me feel at ease and got the job done efficiently. The CCP will then meet and make their recommendations within 5 days of their meeting. You can view our dissatisfaction/complaints policy here. I'm an L&G customer. We just want them to buy back our share of the house so that we can find a place to call home.this is their motto if you phone and are kept hanging on for sometime 30-40 minutes and then they state that they will respond in X daysand so the problems start again. If you feel you need to make a complaint, the first thing we'll do is try to sort out any concerns you may have and find a solution. I told him that that is bath vents, not my dryer. Landlords are encouraged to promote the Code and to share the outcome of their self-assessment with residents. We also ensure all reviews are published without moderation. They took a 6-inch vent cap and squeezed it down to go through the roof for my dryer, I noticed that my dryer vent on the roof was not Stright and it would not open. You can access MyHome on the web or via the MyHome app. I found some tape left from the singling of my roof in the attic, and I tied them up temporary. I'm really pleased Tracey could help you :) ^Jade. What is the complaints process? Your name * Your email address * Confirm email * Her cheerful laughter and mood makes us all feel that little bit better every day.So on behalf of all the tenants at Norfolk House we would like to say a very big thank you for making our lives that little bit better each day and that we all love her to bits. Please bear with me whilst I find someone to review what has happened in your case and see what further can be done. Thank you for sharing your concerns with us - I'll make sure to pass them along to our Resolution Team and let them know how you feel. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. Really pleased to hear we've been able to support you to get some help during a tough time :), Tracy Leatherland was very polite and helped to keep me calm during my end of tenancy review for stonewater. There was no instructions on how to read meter, even agent was not quite sure. Congratulations on your new home! Use the links below to access additional information about this case on the US Court's PACER system. Before he left, he mentioned something about Covid-19. I understand it must have been quiet frustrating. We use dedicated people and clever technology to safeguard our platform. Thank you. I'm going to go and talk to the contract mangers to see if we can quickly get this resolved for you and then look at rectifying the damage it has caused to your home. We plough our surplus into building new homes, improving our existing housing stock and investing in customer services. Excellent and helpful team who are polite and cheery, Thanks Renee - we do our best and we're glad to hear such lovely feedback :), My first home with Stonewater and Im so happy with this decision. I will miss my weekly updated with Tracey you have been truly amazing and supportive. I told him this is not acceptable. We aim to respond to all email queries within two working days. A few days later I received a call from the Vice President of Stonewater and he and the Supervisor who had been out here before made an appointment and came out and looked at my problem. 0000007704 00000 n They charged for 3 wind turbines but installed a ridge vent instead. complaint in our Complaints, Compliments and Comments Policy*. 0000003684 00000 n Thank you for taking the time to leave a lovely review and I wish you all the best in your new home! That's great to hear! Thanks Sandra! 0000007295 00000 n Give us a call, or request a free quote today. We will chase your complaints to see if there's an update for you on these issues. I had two-bathroom vents that vented into one of the wind turbines. The Customer Complaint Panel is completely independent of our complaints process; it's recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. For more information, take a look at one of the topics below: Find out about a range of safety information, including gas, fire, electrical, water, carbon monoxide and asbestos. Give us a call or click to request a quote today Show more, Foundation Support Specialists offers foundation repair services for both slab and pier & beam foundation types. Hi John, thanks for your review. This is my first property and Tracy was very helpful and gave me the best advice to go about it im very thankful for her amazing customer service, Thanks you for a wonderful review :) Matt. The Housing Ombudsman Service is free and impartial, providing dispute resolution for landlords and customers. They did do this and broke one Perlin and cracked one Rafter in my attic. FSS is committed to its customers! Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. So glad to hear you're happy with your new home :), Brilliant housing group Tracey, jo & Mohammed were absolutely outstanding with me and I cant reccomend them enough Thankyou stonewater . Stonewater Roofing | Complaints | Better Business Bureau Profile 0000001489 00000 n Yes, Stonewater Inc offers free project estimates. I ask where he was talking about, and he pointed toward the east side of my house. Stonewater 2014-2023 Accessibility | Public Liability Insurance | Modern slavery and human trafficking statement | Gender Pay Gap Statement | Privacy and cookies Web design and development by Nvisage. I never received another call. Share your photos and videos with others to prove the truth of your words. xref Here are 8 tips for writing great reviews. Stonewater Roofing is an A+++++++ roofing company that goes the extra step to ensure a quality roof is installed and make customers happy. Viewing I had with Mohammed, he also explain me everything easily and gave me all necessary information. Glad to hear that we've been able to support you. Hope this helps. Used them three times already. I have talked to the VP about the mold and the fact that it came back where their contractor was supposed to remove it and the fact that that the 2-bathroom vents were venting that moister into the attic could be the cause of the mold. Georgia explained to me everything step by step making sure that everything is put in place. We encourage our customers to report all instances of nuisance behaviour to us so that we can build up a clear picture of what's happening and get all sides of the story so we can take action. Also there was some miscommunications in between contractors and agency in regards to jobs that is still needed to be completed before the keys were handed to me. Could not have gone better. Our ambitious house-building programme aims to build 1,500 new homes per year from 2019 onwards, driven by our vision of everyone having the opportunity to have a place that they can call home. He went into the attic and saw the vent ducts that need to be tied in correctly. How to protect your home from frost damage, burst pipes, condensation, home energy, pests and vermin and home insurance. Hi Sarah. Gail Walker of Stonewater always responds to my questions and is always there to help. To be called or to. As I said previously you owe my mother a duty of care, and you have so far failed to make her feel safe in her own home. She has been emptying a bucket of leaking water 3 times a day. Copyright Stonewater. We wish you well for your new home :). not going to fresh air. My virtual Property inspection with Suzan was really efficient and easy. Thanks Stonewater, for looking after my mum! I had a contract with Stonewater Roofing to replace the singles on my roof and to repair some mold damage inside the den. Hi Kim. He took off at a high rate of speed and got a ticket for speeding before he got out of the neighborhood. Submit a complaint and get your issue resolved. I'll make sure that Charlene knows this and also pass this on to her managers and team. Read Customer Service Reviews of www.stonewater.org - Trustpilot We will sometimes need access to your home, for example, to inspect a repair or service gas appliances. ComplaintsBoard.com is a leading complaint resolution website on the Internet. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. 0000000016 00000 n After over 6 years of rat infestation, furniture dumped daily all over the scheme, graffitti on our walls, dog poo everywhere from flat tenants with pets but no gardens, cars/vans parked everywhere often blocking access to our homes and access for emergency services etc.We have evidential photos and emails going back over 6 years covering these problems and still nobody can do anything for us shared owners. Stonewater is one of Legal & General's managing partners. Compliance with the Code forms part of the membership obligations set out in the Housing Ombudsman Scheme. Thank you Tracey. Replies to negative reviews in < 24 hours. Love my home, but very stressful company to deal with when it comes to repairs, waiting 3 half months for an allocated parking space to be repainted, we constantly have other people using our parking space,which leaves us with no where to park. A couple of days after they had left, my wife noticed that when we turn one bathroom vent on, you can hear it in the other bathroom vent. Great communication and very professional. We then received a new cooker, this has helped lot because we have saved on electricity bills and the cooker is more family friendly. The Customer Complaint Panel who are they and what do they do? Verification can help ensure real people write reviews about real companies. I understand that the wait would have been frustrating. We also offer extensive concrete repair, waterproofing, encapsulation, and drainage options. I was already a stonewater customer and was living in a flat with a lot of issues with damp and mould. We aim to acknowledge expressions of dissatisfaction within two working hours and to acknowledge complaints within two working days. Thanks for sharing :) ~ Matt, Krissy McKay has been instrumental in helping me secure a suitable property for my living situation. Govt agency/department/organisation Housing Association/RP Housing Management Regulation and Governance Add New Comment You must be logged in to comment. All rights reserved. There's more on how we tackle ASB here: https://customer-communications.foleon.com/asb-guide/dealing-with-anti-social-behaviour/welcome/ We have flagged this with the team investigating your case and we will ask them to provide you with an update as soon as possible to let you know what we're doing to help. Stonewater Roofing | Better Business Bureau Profile Stonewater is a social housing provider, with a mission to deliver good quality affordable homes to people who need them most. They sent 2 managers out, and they agreed it was too hot and that the ridge vents were not working as they should. Stonewater Inc accepts the following forms of payment: Check, Financing Available. She has been kind and supportive all the way through and very understanding. Embracing a more traditional notion of Home, Stonewater offers three exceptional floor plans prioritizing modern and open interiors synonymous with Blue Heron's award-winning design. We aim to respond to all email queries within two working days. We manage around 32,000 homes in England for over 65,000 customers, including affordable properties for general rent, shared ownership and sale, alongside specialist accommodation such as retirement and supported living schemes for older and vulnerable people, young peoples foyers and womens refuges. I let Stonewater know what I had observed, and they sent a 2 man crew out the next day to fix these problems. It goes against our guidelines to offer incentives for reviews. Enjoy your new home :) - Hani, I have recently started a tenancy with stonewater housing the lady assigned to me Jo has been extremely supportive and helpful in assisting me everyone I have spoken with has been kind and helpfulI am now exited to make our house a home for me and my kids I have had a great experience with jo at stonewater helping me get my tenancy sorted the process happened quickly and everything is how it should be in the home no problems at all Highly recommended, Hi Chloe,Thank you for the lovely review. Thanks for letting us know about your experience, Karen. We are increasing our visits and work in neighbourhoods and we may be able to do something here. They must have a lot of work to do. 0000066042 00000 n From start to finish, the agent who handled my move has been nothing but helpful. For more information, visit our website at www.stonewater.org. I'm glad you had a great experience with Jo in starting your tenancy. Companies can ask for reviews via automatic invitations. By doing this, our aim is to deliver great customer experience as often as possible. I've chased this up with our team so we can get this sorted for you ^Jade, Application process was very easy and the lady was lovely and answered any questions I had. I have never been behind on any rent payments.Answer to stonewater reply.No the problem with allocated parking space has not been resolved, but your repairs company has contacted me concerning a broken gate. !Thank you soooo much for helping me get on my feet with things I needed for my property. Shared owners are continually ignored and the best Stonewater can do is to apologise/sympathise and offer raising complaints to higher levels but despite requesting this on many, many occasions your complaint gets lost in the ether of excuses, staff leaving, grenfell, Covid or any other excuse they can find. In a few weeks a man came by to fix the mold. Not only that the service charges have been completely inexplicably increased. You can also wait eight weeks from the date you receive our final complaint response letter and contact the Housing Ombudsman Service directly.
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