Please use these numbers and email addresses with discretion High Level Complaints and the CEO are only to be contacted if you have explored other reasonable channels first to no avail. Copyright 2023 IDG Communications, Inc. Selley seems unfazed by the prospect of losing a key customer. Michael.Rake@bt.com, Head of Openreach Please note I try and keep this list up to date so if you find anything that needs amending or adding please get in touch! He is confident that fibre will be a game changer for BT and its customers. Merely arranging for the provision of some new or temporary telecom services for some Nightingale hospitals (not mentioned in Marks article) doesnt make Openreach an outstanding shining example while the majority of this country still doesnt have a fibre broadband utility. We have 90,000 These include cookies that are required to run the browsing experience, as well as cookies that offer personalised content and measure visitor satisfaction. Selley returns to his analysis of big data and how it has helped BT manage its network. Can anyone help me with these please? However, we know of countless NHS and other frontline workers who truly provided outstanding services during the COVID pandemic. Openreach Limited is a company wholly owned by BT plc, that maintains the telephone cables, ducts, cabinets and exchanges that connect nearly all homes and businesses in the United Kingdom to the national broadband and telephone network. Keep in touch. Not just for Clive Selley at Openreach but for CEO's and other senior people at other organisations.