Why aren't we selling a little more of that? Its so much about him. I then did the interim between American National Can and Cintas. Cintas has a good brand name so it could be considered an upgrade. Youre going at my attempt to buy Rentokil North America.. They still work for us. John scaled a regional pest control company to a national empire, and he's . I'm going to win the job because Im the best in that role. The feedback we were getting was they wanted to move faster. We call them specialists but the industry calls them technicians. Why are they back? Its because we're not completely eliminating pests. Get John Myers's email: m****3@aol.com, phone: (215) ***-*146, and more. Paul Giannamore: Are you talking about longevity or coming from Cintas?, Patrick Baldwin: Both. Working with Paul, I have to bring my A-game every day or else, I don't know what people would do. Finally, the one that we all know but we sometimes forget is 1% improvement in customer retention is 1% organic growth. John Myers, CEO of Rentokil North America: On Growing a $1.5 - IMDb I got it totally out of whack., I went to Cintas and I interviewed with Bob Kohlhepp, who was the CEO at the time. Something went wrong while submitting the form. Everyone reading now in Texas, call Paul. Paul Giannamore: You leave Cintas. One of the things that I wanted to talk to you about is, is John Myers the person and John Myers the manager? Patrick Baldwin: That is interesting. Paul Giannamore: He should record himself doing it and have his guys play it. They said, There's a big difference from being number two of a facility to being the guy. As much as I knew about manufacturing at the point, I didn't know how to be the leader of a facility. Paul Giannamore: We were a week away from a deal a couple of years ago with a $40 million transaction with Rentokil. I always like to look at cause and effect in the impact on the bottom line. With Jack Welch, a lot of the stuff that he put together was meant to be considered as a common denominator way of thinking, 20/80, 10/20/70, and the like. Afterward, they don't know what's behind them. Patrick Baldwin: At least it was a polite letter. Let's say 23 years when I showed up. Rentokil, from a cultural perspective, is interesting in North America because it is an amalgamation of a lot of different businesses., If you think about it, years ago, that business was doing less than $100 million in revenue prior to buying Ehrlich. We work a lot on that and maybe it's the fear of failure thing that I'm always rethinking our strategy. I'm getting an offer letter. You grew up in Connecticut. They seem to have a way to get accident rates down. Its a little bit different and 100% commercial. Good companies probably ask the second question and really good companies ask this third question, which is, Are we resourced to successfully deliver this solution at this moment in time? Amongst all the other stuff that we could be working on, why are we doing it now? Patrick Baldwin: I've got a few. Is it the same in the UK? Lo and behold, years later, hes still helping me out. The question is, how do you grow profitably? Were fear-of-failure guys. I don't know if this is still the case but there was at least one year when Rollins was Ford's largest customer. Are those discussions you have with your managers? There are no older and 11 younger executives at Rentokil Initial Plc. What I found was we were limiting our search capabilities to those that were in that geography., My head of HR lives in DC. What was the first stop on your train? The boss didn't even know they were coming. You already had some good prerequisites going to the UK. Episode 30 - John Myers, CEO of Rentokil North America: On Growing a $1.5 Billion Pest Control Business. All these guys are working together in a tightly choreographed process.. Let's step into the boardroom with John Myers., Paul Giannamore: John, thanks for being with us on The Boardroom Buzz. That guy is not going to do 30 hours of training on that. It's both, Paul, fearless to go out there and hear the bad news and interested in hearing it so that we do better. What are some things that you would do? They went wrong when someone was at 9%. One of the most important things that we try to impart is a willingness to hear about better ways to do things. From an acquisition, business case, performance, growth, happiness of colleagues that did stay with us, it's been a super win. Not only is it core to the business in pest but it's also the fastest growing and largest market segment. Responsible for new business sales, and on-going service of existing customers, by 16 General Managers in the Virginia, Maryland and Pennsylvania markets producing over $200 million in annual. As a result, I'm always worried about whether we're doing it the legal way with 9,000 employees. In your long history of deals, you maybe have had 1 out of 150-plus deals. I know you got something for John. They're going to put me with their best guys. I know where you're going at. Paul Giannamore: You guys would have gotten to the moon and back. The Myers file. Did you know why Im glad they said no? You hire the right people and you train them how to do as well as the why to do it and you give them a constant feedback loop about what's going well and what isn't., When you do that, you win because we're all using the same vehicles, whether they're Colorados, the Tacomas. Additionally, it offers a range of healthcare waste management services comprising the collection, disposal, and recycling of hazardous and offensive waste produced by businesses and organizations associated with the provision of healthcare; and color-coded sharps disposal bins to deal with various types of waste. Rentokil Initial plc: New Leadership Team others are doing that? John Myers: They said, We want you to go to San Antonio and be the plant manager, not the number two be the number one. I said, Im not sure I want to do that. I learned another important lesson. As the company gets bigger, it's got to be the method you use to achieve results. Why are these ants here? She decided to retire. You want to be better, Im sure., John Myers: First of all, I didn't take it as a shot at all because it's an amazingly good place to be. This episode has been CO produced, edited, and mixed by Dylan seals of HDAudioPost.com. It's only fair. It offers a range of pest control services for rodents, and flying and crawling insects, as well as other forms of wildlife management for commercial customers. Paul, thanks again for getting John Myres on The Buzz. He was the director of business development, a former deal attorney.. a monthly gross average salary for a full-time employee in Germany was 4,100 in 2022. Pest Control is local. Patrick Baldwin: She's on the other side of the ocean. If you look at your specialist/technician retention rates and you decide that they're not high, you could say it's because we're not paying enough. Big things that allow businesses to scale rapidly are having the appropriate organizational design and having the appropriate incentive structures. He's a guy that's been around for over 35 years. Someone's been living in the cold and they want to live in the warm or they've got a sick parent may be and they want to be closer to them and help out. Paul Giannamore: You talking makes me think about something. I'm an incredible brochure writer. I won't get into the name of the company. The other thing, Patrick, is this job is a lonely job with the people reporting to you. John describes the nuanced difference between success and excellence as his company has grown. ein Mensch und keine Maschine sind. He's an outside adviser., John Myers: Those that own companies and sell them do care about what happens to their company. We'll not be divesting it. John Myers: Route density does three things for us. I sat down and had a cup of coffee with Alan. John Myers: I was 29. I went over to London and he was kind enough to sit down and kind of giggle at me and look at me like Im a young kid trying to buy Rentokil North America. I came home and said, I want to work for these guys. These folks get stuff done. Maybe I shouldn't., Paul Giannamore: One of their most important jobs for these CEOs is to get out in the field and talk to customers. We talk a lot about the methodology for being successful. They were in Philly. Some other day.. Forget COVID for a minute. We're trying to diversify the way we look today like most companies, which are mostly white men. One of the things that we say and one of our values is we value long-lasting relationships with our colleagues and customers. Does it make sense for Rentokil to rebrand Western in California whose business has been around since 1913 to Ehrlich? When I talk to kids that are looking for jobs at a college, I say, Seriously, these are the two things. Paul Giannamore: In the United States, you can have one specialist choosing five different wage and hour jurisdictions in one day. We should be taking care of that better. We're all using Termidor or whatever. One is you talk to your boss before you apply for another job. To a large degree, Rollins has a portfolio of independent brands. What problem am I trying to solve? What you heard is what I believe and it's not well-scripted but it usually works as a result. Years ago, I had a client who was sophisticated with the use of technology and had a business with around 10,000 customers. He had previous experience at Cintas for eight years. Does each of the individual businesses retain their own culture?, What we heard from Brandon is that they did a good job and allowed his business to retain its own unique culture, but layered on Rentokil North America type, policies procedures. Talk about cultural pain points, that could be one of the things., I get that question as often as I get the question about branding. All of the players have gotten more and more sophisticated over the years. At my going away party, that same customer gave me a card. No credit card required. This might be the first time they had a pest control service. They had an incredibly good hygiene services business.. Rentokil does a great job from a DD perspective to mitigate those types of things and they do raise them. Caso continue recebendo esta mensagem, I got lucky, Paul. Heaven help you if you ran over a little kid. They were a nimble, fast-moving, competitor of American Can.. What problem are we trying to solve here? We've morphed into opinions, beliefs, and stuff. If you're doing a job and you feel you're not doing it well, it's not satisfying and engaging. Paul Giannamore: That was back in 2007, 2008. They bought more Ford vehicles than any other entity on the planet. John Myers: Youre a big liar. Paul Giannamore: John Myers is a great guy. 500 Spring Ridge Dr Reading, PA 19610 7600 Little Ave Charlotte, NC 28226 PO Box 13848 Reading, PA 19612 1125 Berkshire Blvd Reading, PA 19610 1000 S Labarre Rd Metairie, LA 70001 500 Spring Ridge Dr Wyomissing, PA 19610 1125 Berkshire Blvd Wyomissing, PA 19610. Sometimes it might even be lateral. You spoke English already. Patrick didn't fail to ask John about brand equity. Nous sommes dsols pour la gne occasionne. I joked in the interview that the last time I saw him he and I were talking about the fact that I was surprised that he's still around because it's not uncommon for chief executives to head off to other businesses.. There is a little bit of a benefit that I can say about the fact I've been there twelve years. As you might imagine, if you want an account, Anheuser-Busch was the account to have. Please help us protect Glassdoor by verifying that you're a That's a great point, Patrick. You're not going to get flipped upside down routinely about how we've changed all our strategies. He helps to make sure I'm on my A-game. Education: B.S. First and foremost is safety. We did the restructuring before we built the level of trust that you need for people to trust you that this is all going to be in their best interest. Had you known that before that?, John Myers: It was the latter. I was told never to come back. I'll preface it by saying Chuck Tindall still works for us. It does take a few good listening skills as you might imagine. Does it matter? Would you disagree with that? You're $5 million, $15 million, $50 million, or whatever. I wanted to understand far more than the top-line impact that customer retention has on a business. If that was our example, we would then be looking at metrics to measure whether we're having an influence on those metrics., Where are we in core tiles against pay, the zip codes, and the markets that we're working against? John Myers: It's right around 9,000. No, Patrick. How do you do it? Paul Giannamore: I do stuff all over the place. Some people are extremely hell-bent on investigating the acquirers. Patrick Baldwin: I appreciate that. We're not going to say, We tried it. Usually, people are saying, Tell me the story. When Anticimex, ServiceMaster, Rollins, or Rentokil goes out and buys a $25 million business when somebody goes out and buys Mike Rogers Killingsworth in Charlotte Metro that's been there for years thats well known, it doesn't make sense to change that name. I took the next job that was offered to me. Talk about Rick Bilderback, maybe ten people at the firm know that guy. As a result, you make decisions. The final one is I don't want to fail. Paul Giannamore: One of the things that I do appreciate about Rentokil, in general, is it has been one of the most transparent pest control industries with regard to Wall Street as well as the city. We're backing into the spot? I said, Safety first. What can I tell you?. If I said, I don't want to do it during the busy season because of X, Y, and Z. I want to lay the groundwork during March and April. They don't need to be the face of their company. Hopefully, don't pick a place where you can't get where you need to go because that's probably going to affect your capabilities. Other OTC - Other OTC Delayed Price. He said, You got to find 1 of your 70s and jam them into the 10 so we're rigid to that. I'm not sure that he ever thought it should be that rigid. I'm not so sure it's that big a leap. Paul Giannamore: You learned the polite no from the Southerners. There are good people there. enviando un correo electrnico a My guys are smart. Its a little bit easier. I've been involved in situations where John Myers guys have raised this, Paul, this is a potential issue that could result in an indemnification claim. That was me and not you, John. I'm not afraid to do it., Andy Ransom and I were talking about this. If I had a magic wand, $30 million, or something, and I could spend it and go, Let's get all these brands supported under a master brand that would help me to grow the business faster, I would do it in a minute., In today's digital world, it's hard to support multiple brands through Google and the like. I can't think of any. John Myers: Right around eight years. We have bought more companies that have solved problems that we've been in search of a solution for. We then had Allgood. First of all, it's better for the customer if I'm in a zip code. He was a bellwether for a lot of what was inside Ehrlich, Presto-X, Western, and the like. There was a little place in my resume. hE joined Rentokil Initial in 2008 as President and Chief Executive of the Pest Control division in North America. Once in a while, we say, Do you know whos the best next new customer? para informarnos de que tienes problemas. When they have less time in the windshield, then their billable hours go up in the same amount of time that they work in a day., Finally, we make more money because revenue per hour in the labor business is important. They always want to live in Phoenix, Redding, Pennsylvania, or whatever. We all need a strong Terminix. You feel like you're chasing your tail. If mommy and daddy are happy, they're going to be happy.. Like anybody else, I get pulled into some meetings about internal audits., John Myers: Safety is a little different because that's part of our culture but you get the idea. Do people think differently? Brandon has a small business up there in Vermont. It would be an important transition for me to remember how to be more hands-on on the stuff that you have to be hands-on when you're a $5 million business. Can you talk to us a little bit about what it's like being the head of a North American business tethered with a UK company? Every once in a while, I have to remind the West Coast guy, Sorry, it's an 8:00 AM East Coast call. If you don't want it to be 5:00 in the morning, move to Kansas City or something., Paul Giannamore: You're always getting up at 4:00 and 5:00 to get on those UK calls., Patrick Baldwin: I did sidetrack you on the HR. They're not taking ride alongs with technicians at random intervals. It makes a difference if I do a deal right now with a firm to know that I am going to see John, Bruce, and Alex a year from now, all these guys that have been around for a long time and have institutional knowledge. My boss, Bob Kohlhepp, got promoted and there was a shuffle. You've got low route density. Don't worry about the job and the title. I'm not familiar with indemnification claims. That could be a real challenge. It was a big impetus for them to sell Killingsworth. It infuriates me because we already owned the customer. Paul Giannamore: This is the last question I'll have for a little bit and Ill let Patrick get some stuff in. We had two little girls that were probably 6 and 3. As an outsider looking in, how would you describe Rentokil culture? We did whatever the stuff was that you did. envie um e-mail para Of all people, how did Patricks college friend Ryan Bishop get swept into the cleaning business? I came in when Vics three years were up. John Myers: When I graduated from college, I got a sales job. I bet you dont think about that often. Let's buy everything and call it Terminix. Rentokil Initial plc, together with its subsidiaries, provides route-based services in North America, the United Kingdom, rest of Europe, Asia, the Pacific, and internationally. If you're all expecting every 9,000 employees to hear my voice and act on it and not be dependent on hearing your voice on the same strategy, were in big trouble. Why do you get out there and spend time with these customers? Once they stick around with the business for longer than eighteen months, the technician builds a relationship. I don't even know any of the details. I have been trained in and people understand why we're doing this, not because I'm the boss and I told you to do the thing and all the other elements associated with being successful in the space. The other thing that I will say is I've never had an indemnification claim with Rentokil. Those leaps mean instead of twenty people servicing accounts, you now have 80.. I think about that all the time. Wir entschuldigen uns fr die Umstnde. Working at Rentokil North America | Glassdoor They had great expansion plans and I was going to lead those expansion plans but they had no money to do any of the expansion plans. Over the years that you guys have continued to augment those capabilities, your team is now extremely effective and efficient. Once we've agreed on the strategy, let's then implement the strategy., What he won't allow is me to say, Yeah, while the whole time thinking, Yeah, I'm never doing that. By the way, I don't do that either because I don't have time for that debate, only to be chasing people to see if they're doing what we said we would do. You've got all sorts of potential liability issues. Let's see if a Connecticut kid can live in New Orleans and sell to Southerners. I was kicked out of my first customer on day two on the job. I was taking that as a baby. You need to keep all the people. They'll talk to customers when they call in or whatever, but they're not proactive out on the field. In 2020, forget COVID and all this, whats a day in the normal life of John Myers like nowadays running such a large business? Rentokil Initial plc was founded in 1903 and is headquartered in Crawley, the United Kingdom. John Myers: Patrick, you were delving into what's the value proposition.
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