You can book Live Group Fitness courses against payment of CHF 15 per course, provided you have a subscription with access to all PureGym clubs or are a Core Member in a club with Live Group Fitness. You can bring a friend for free every Saturday and Sunday without any time and frequency restrictions, but only one friend per visit at a time. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. Please make sure that your email address is always up to date. Can I Get a Refund When I Cancel My PureGym Gym Membership? Select the "Your Profile" tile and then "Freeze or Cancel" 3. Yes, they are required to bring their ID's with them and show them every time they visit the club. If we do so we will: (a) inform you, via email, that we believe your PIN number / Access Device has been used by another individual or individuals and ask you to provide us with reasonable assistance to investigate the matter; and (b) following our investigation we will contact you, via email, to inform you of our findings and our proposed course of action, which may include one or more of the steps set out in paragraph 4 below. Phone Call 03444 770 005 and ask an associate to cancel your membership for you. Payments already made will be offset. Core or Premium/Unlimited 1 subscriptions begin one day after conclusion of the contract. This is clearly deliberate as i have read multiple tweets of the same issue going back years. If your home gym is no longer convenient, you can transfer your membership to a different gym. Of course, another person can also pay for your membership. Then please generate your password on the left side with your stated email address. We will then process your cancellation. Hurry, ends midnight! 6. The pass needs to be redeemed for the day the client wants to attend the Gym, so if they redeem it on the Monday but want to attend on the Tuesday, they need to make sure they select the correct date. GET 50% OFF YOUR FIRST MONTH PLUS 0 JOINING FEE. You also have the opportunity to freeze your membership if you have bought a monthly direct debit membership. Please observe the notice period stipulated in your contract. You can find all the information about changing studios under MYPUREGYM and apply online. If you terminate the contract via e-mail, you will receive an automatic reply with a ticket number after a short while. Or check out our. You can find the club's phone number HERE. You can pick up your membership card at your CLUB at any time during the stated opening hours. You can cancel your PureGym membership quite easily online. How to Cancel PureGym Membership in 2023 - NewsBugz LifeStyle If you already have an additional subscription, you can upgrade to the All in One. You can start using the additional subscription once you have completed the purchase and received confirmation. Many people will have a monthly PureGym membership. As per the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you are entitled to cancel your membership and receive a full refund of any fees paid within 14 days of completing your membership application form. Cancel By Telephone. All Gym challenges are subject to fair play which is managed in club. You can cancel your Puregym membership via telephone call quickly and easily, to do this you can just follow the steps below: First, you can call the cancellation team on 0344 477 0005. Melde dich jetzt online an. HERE you will find all information regarding health insurance refund. Pure Gym reserve the right to redeem any prize in the form of a voucher or pre purchased credit. 3. Do you have a promotional rate and want to work out in another studio? All you need to do is log into yourMember's Area, select the 'Packages and Upgrades' tile and follow the instructions. This agreement will become binding on you and us when we contact you to confirm your membership application has been accepted, at which point a contract will come into existence between you and us. Head to your Member's Area2. We're sorry to hear that you want to leave - but did you know you can freeze or transfer your membership instead? You can pause your contract via MYPUREGYM. See GTC. I switched banks and the bank duplicated all my DDs. If any Direct Debit is returned unpaid or if any other form of payment is not honoured for whatever reason, you shall pay us on demand an administration fee of 20. You should wear sports pants, a T-shirt, clean shoes and towel to be able to work out in our gyms. How to cancel or freeze your PureGym membership Offer cannot be exchanged for cash or any other product or service. In a monthly subscription, if your cancellation period time is 14 days, if you cancel the subscription within 14 days, you will refund 100% amount, but if you cancel the subscription after 14 days, you will refund 50%. Perhaps your data is incomplete or incorrect? Cancelling a gym membership - Citizens Advice You can find more information regarding the unsupervised hours of your gym HERE. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); All Rights Reserved to Return Policy Guide2022. 1 pass per person, multiple passes may be cancelled without warning. This includes changing home gym, freezing your membership, updating address details, making changes to bank information, changing your Direct Debit date and so on. How do I cancel my PureGym monthly membership. Any passes set for redemption after this date may be cancelled without warning. Please contact our Membership Administration Department by sending an e-mail to, DOWNLOAD DECLARATION OF CONSENT ON FREE TRIAL TRAINING, DOWNLOAD DECLARATION OF CONSENT FOR THE PURCHASE OF A SUBSCRIPTION, Drinks: isotonic mineral drinks (0.5 l/0.5 h during training), Solarium: solarium use for 10 minutes a day, Power Plate: use of the vibration training device for 20 minutes a day, Nutrition*: access to one product each day, Live Group Fitness*: participation in all Live Group Courses, Boditrax*: tool for measuring your ideal weight, BMI, metabolic age, fat and muscle mass, HydroMassage*: use of the therapeutic massage chair for 10 minutes per day, A medically certified inability to work out due to illness or accident, Proven military and civil defence service, Online: Mastercard, Visa, Paypal, Postfinance, In person in our clubs: EC, Mastercard, Visa. You will be entitled to all the rights and privileges set for the Type of Membership chosen. Core or Premium/Unlimited 12 and Core or Premium/Unlimited 24 subscriptions always start on the first day of the month. If you have a fixed rate membership, youll get a 50% refund of whatever membership you didnt use. In the MYPUREGYM online customer centre you will find all the information about your membership. Accessibility is unrestricted, and you can join the gym at any time that suits your routine. You can freeze for free for 1 month. You might have signed up for a promotional rate that has now been extended to our standard rate. It's really easy to upgrade or downgrade your membership on our website, and the changes you make are instant! Free passes have no resale value and cannot be exchanged for cash or any other product or service. Yes, you are welcome to transfer your membership to another person. They can visit the PureGym Vitality membership page for details of all eligible gyms and to find their nearest centre. How To Cancel PureGym In England, following the latest advice from the Government, members are encouraged to wear a suitable face covering while in the gym (except when exercising). First cancel the additional subscription that you no longer want, giving notice to the end of its term. Manage Settings *currently available in selected clubs only. If you still want to cancel, once logged in select 'Freezing or Cancelling ' and follow the cancellation instructions. When people want to spend their money on some other site, they may also cancel their membership. A service fee of CHF 25.00 will be charged to Core Members. While there are no fees to cancelling, if you have a fixed membership, youll only get 50% back on any unused membership. No, no time stop can be requested for a previous period. PureGym your a common gym chain in the UK, offers affordable membership plans and gain to state-of-the-art equipment or featured. Please note there is a 20 minute cooling off period after each use. As such, if youre on a monthly payment schedule and your next payment is due within a few days, youll need to wait until the payment rolls over to cancel. They may also suggest you freeze your membership rather than cancel. Once you do, inform them that you wish to cancel your membership, and they will walk you through the process. If you have a corporate membership, you can cancel by informing the third-party who set it up for you (usually your employer). Just follow these easy steps: 1. Multiple passes to the same client may mean your 5 passes per month will be cancelled without warning. Please keep this ticket number on file until you have received the cancellation confirmation from us. Adolescents from the age of 16 and above are allowed to work out only with the consent of their parents, which must be proven in writing (parents must be present when signing the membership contract). LINK TO CONTACT FORM. The gym can be used by those aged 14 to 15 years if their parent is in the club and they have completed a fitness orientation. Get your Core for CHF 10 or Premium for CHF 20 in your first month. For any kind of membership, if you cancel within 14 days of applying, you are entitled to a full refund. This is accepted by all members upon conclusion of the contract. PureGym - Payments and Membership | FAQs | PureGym - PureGymArabia If you've signed up to a fixed term membership, you'll need to contact a member of PureGym's Member Services Team to help you cancel. No, a time stop without cause of 1-3 months per year is not cumulative. It just send you on on a constant loop. If you have a fixed term membership, you will need to get in touch with our Member Services team who can cancel it for you. Each payment made is not refundable under any circumstances. How do I Cancel My PureGym Membership? | Nova Note: This does not apply to public holidays. How to Cancel eMeals and Refund (Step by Step), How to Cancel HelloFresh and Refund (step by step). Offer is only available at selected gyms and cannot be used elsewhere, or exchanged for cash. Offer can be used with Direct Debit monthly Plus membership product only. From there, you can cancel your membership. Some of our gyms offer the option of anOff Peak membership. Hurry, ends midnight! Your clients will be entitled to all the rights and privileges of a standard guest pass user. We use cookies to give you the best possible experience on our website. You will receive your access data immediately and can log in with it on the mypuregym.swiss interface. Have you registered for an Off Peak membership and want to enter the studio after 2 pm? Learn more here. Important: If you upgrade to Premium/Unlimited, your subscription will also be extended to Premium/Unlimited. 2009-2023 Pure Gym Limited (1.2.32413-MOB-71-R6c66fe 0FRS), Registered in England No: 6690189 Reg. Head over to your profile by clicking on the "Your Profile' button. Puregym: Free Customer & Market Research - 384 questions people are Anyone who joined on an offer that was 30% or more less than the standard join price at their gym e.g. For more details, please see our Cookie Policy. You can cancel the additional subscription by giving notice to the end of its contractual term. As a Premium/Unlimited Member, you can pause your membership for 1 to 3 months per year free of charge and without prior approval. How To Cancel PureGym Membership Contract. How In Delete PureGym Account: The Ultimate Guide 4. Members with annual membership can pay the amount in the club (except for Bern Lorraine) or by invoice within 20 days. You can Freeze your membership in 3 easy steps. We will then process your cancellation. It provides a wide range of subscription plans. Once you are on the phone to a member of the team you need to explain that you would like to cancel your membership and why. However, it is still possible to get started right away. Whether youre moving or transitioning to a home gym setup, cancelling your gym membership can seem daunting. They can even help you set up a new direct debit system without affecting your account and membership. You can book 8 classes in advance. A change of gym can be requested via MYPUREGYM. Please note that you cannot train with us with an open debt claim. If I email them & pay today I can get it back to 20. Generate the Qualicert form for health insurance refund, Request a workout credit voucher (time stop), View all exclusive discounts for our members. Other options exist beyond freezing your membership. If youd like to add this option when joining, select the PLUS membership option. Please refer to the Terms and Conditions of each benefit. They will ask you the detail about your PureGym account and also related to your payments. They will likely ask you details about your account and inform you of their cancellation policy. They will confirm to you whether you really want to cancel your membership or not. Office: Pure Gym Ltd, Town Centre House, Merrion Centre, Leeds LS2 8LY. Guest passes should be booked to start before the advertised expiry date. In addition, if you send a letter to PureGym, you will have to wait several days for the contract to be terminated. 50% off & 0 Joining fee Terms & Conditions, First Month Free & 0 Joining Fee (closed CRM) Terms & Conditions, Once your month of free Plus membership is complete you will automatically roll onto an Plus membership. will puregym be open tomorrow will puregym be open on monday will gyms be open on funeral day will gyms close on 19th september Offer valid from 1st January 2023 until 23:59 28th February 2023 and must be claimed by this date. You can also multiple access from 2 to additional gyms near your study, home, or work. Please check the invoice date and payment date. Student fixed-term membership discount is based on the cost of standard monthly (Core) memberships. If you're already a member, you can add our 'Bring A Friend' feature as a bolt on or by upgrading to a PLUS membership, simply log into yourMember's Area, select the 'Packages and Upgrades' tile and follow the instructions. Offer is only valid to those members who have received an email from PureGym. Free freeze - you can currently freeze for free for up to one month. PureGym Membership Cost & Easy Monthly Payments Explained You can receive a new Friend ID at the club for a fee of CHF 20. Kicking off your membership and the way we do things at PureGym, Everything you need to know inside and out. PureGym on Twitter: "@itstaaanya To cancel your membership you have to Take note, if you are worried about lockdown or gym closure, you will NOT be charged for this period. From here, you can follow the cancellation instructions. They will be able to answer your questions directly. YOUR MONTHLY SUBSCRIPTION. It also offers special membership plans for students and also provides personal training during your fitness journey. Cancelling a gym membership can be a tricky process, but don't worry - we have all the information you need! If your payment has already been taken or requested, your membership will remain active for the month and will cancel on the next payment due date - no further payments will be taken. It is important to ensure that your membership number and your full name is given when the payment is made. . You can freeze your puregym membership for up to 3 months. The penalty charge will be calculated as being equal to the daily membership charge (that applied at the time of use) for each occasion on which your PIN number was used by that individual/those individuals; and/or (b) in the event of serious misuse of your PIN number, for example, your PIN number has been used on repeated occasions and/or by more than one individual, to notify you, via email, that we are cancelling your membership with immediate effect, and no refunds will be given. The price guarantee will then be applied to the go-to rate for 12 months, Free to re-join if you leave and return with the 12 months after the club reopens, Free upgrade to the PLUS premium membership for 6 months, You will receive full access to all paid for workouts and classes on the PureGym App automatically. Hurry, ends midnight! When you join us, you'll be charged for your first month and a joining fee (subject to change). Just log in to your Member's Area using your email address and PIN to update and change whatever you like. You can also speak to someone at the front desk and tell them that you would like to cancel your membership. If you have a fixed rate membership, you will get 50% back on any unused membership. Nothing in these terms will affect these legal rights. Date of usage cannot be changed once redeemed. If you are looking to only take a break from the gym, you can do so by freezing your membership for a month for free. Please refer to Item 14 in the GTC for further terms and conditions for termination due to a change of the place of residence. To transfer your home gym, headto yourMember's Areaand go to Packages and Upgrades. You cannot work out at PureGym until you have paid the full membership fee. Our Right to make additional charges and/or cancel your membership: If you unreasonably refuse to cooperate with our investigation, or following our investigation we have reasonable grounds to believe that your PIN number was used, with or without your knowledge and/or consent, by another individual or individuals, depending on the particular circumstances of each case, we reserve the right to take one or both of the following steps, which are in addition to any other legal rights that we may have : (a) to apply a penalty charge to your membership fees (and increase your direct debit payment(s) accordingly). Yes, all members can pause their membership for 1 month up to a maximum of 3 months per year without specific cause. It has reached over 1 million registered members because of its fantastic facilities. How to Cancel Your PureGym Subscription [Money-Saving Hack] To change back, head to your profile section and change your membership back, Offer is only valid to members on a direct debit membership, PureGym withholds the right to amend this offer at any time. USE CODE: SAVEHALF. An example of data being processed may be a unique identifier stored in a cookie. GET 50% OFF YOUR FIRST MONTH PLUS 0 JOINING FEE. How to cancel or freeze your PureGym membership | Metro News Your membership can be on freeze for a maximum of 3 months after which your membership will automatically be un-frozen and will revert to your monthly rate. You actual Direct Debit may, therefore, be lower than the amount you have selected to pay, To get the any of the Loyalty Benefits you must maintain your Together Direct Debit up until the club reopens and your next full Direct Debit is deducted, Guarantee that your current monthly direct debit fee will not increase for 12 months once the club reopens. No, the time stop option of 1-3 months per year for Core or Premium/Unlimited members is not cumulative. You cannot transfer this daily membership to anyone else nor transfer to another date. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. The start date can only be delayed up to 7 days. No, that's not possible. Any further freeze, for up to 3 months within a 12 month period is at a cost of 6.99. A joining fee will apply. We will not be liable or responsible for outstanding monies paid to a Personal Trainer. Rolling monthly memberships can be cancelled at any time, and multiple gym access is available to purchase. This can be due to several reasons: Please note that the reduced duration can affect the end of your contract. You can contact us by e-mailing us at, If you wish to contact us in writing, or if any clause in these terms requires you to give us notice in writing you can send this to us by e-mail to Pure Gym Limited at. Please check the date and year on the confirmation of termination carefully. This includes changing home gym, freezing your membership, updating address details, making changes to bank information, changing your Direct Debit date and so on. Its important to remember that changing your payment date might result in slight change in your following payment, but this will even out over time. Core and Plus members can cancel their membership following the online cancellation process. select 'Your Profile', then 'Freezing or Cancelling' and follow the instructions to freeze. The easiest way to cancel your PureGym membership is through the online cancellation process. The PIN number / Access Device remains our property at all times (unless agreed otherwise and evidenced in writing). To cancel your PureGym membership, follow these instructions: Call Member Services on 03444 770 005 and let them know you'd like to cancel. More support topics Before you join All about our gyms Membership info Freezing or Ending Other useful info Keeping You Safe PureGym withhold the right to amend or remove this offer at any time, Offer is only valid for relevant AXA and GYM FLEX customers, Offer cannot be used in conjunction with another offer, To receive the national access upgrade your renewed membership must start within 7 days of your previous membership ending. But you cant buy a further additional subscription. Have a look at the cancellation and refund policy. We will get back to you as soon as possible to discuss further steps. Frequently Asked Questions (FAQ) | PureGym If you have purchased a Fixed Term membership you will be entitled to 50% of the pro ratad amount as refund for any unused membership. Existing Plus members cannot downgrade to then get a month for free, Offer must be claimed using the promotional code, SAVEHALF or TIKTOK50. We may assign the benefit of this agreement and our rights thereunder to a third party on notice to you. You agree to comply with the Rules of Membership which are displayed prominently in the Club and relate to opening hours, use of facilities and your conduct. Select Your Profile and then select Freezing or Cancelling. If you think you have the right to cancel but the gym won't let you, contact the Citizens Advice consumer helpline on 0808 223 1133. 2009-2023 Pure Gym Limited (1.2.32413-MOB-71-R6c66fe 0F87), Registered in England No: 6690189 Reg. You can easily change your home address, email address and phone number yourself at MYPUREGYM. Hurry, ends midnight. Your invoice will be sent twice to your email address specified in the contract 4 weeks before the start of the contract. You will be entitled to all the rights and privileges exercisable for the Type of Membership chosen. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by any event that is outside of our reasonable control. Send us an e-mail with the RE: "Termination" to. This can also be done digitally through websites like Xpendy. Following are the methods that you can use to cancel the PureGym membership. How To Cancel Pure Gym UK (3 Easy Steps) - Your Money Alternatively you can emailif you prefer. Go into your profile and select whether you want to cancel or freeze your membership. Fixed term student memberships can be terminated early by contacting PureGym Member Services, and you will be refunded 50% of the remaining membership period. PureGym also offers very attractive standard rates. We will use all commercially reasonable endeavours to ensure that such closures are outside of peak visiting hours and are kept to a minimum, in both duration and frequency. Check out our step-by-step guide to cancelling your PureGym membership here . If you really want to cancel the membership, then tell them. I decided to cancel the direct debit as I also have another membership elsewhere and emailed them to cancel. You can get a refund on most PureGym memberships by cancelling your Fixed Term membership. If youd prefer to send them a letter, you can terminate your contract that way as well. Have you observed the notice period or has the termination not been confirmed yet? In that case, you cannot resume your workouts until you have paid your membership fee. To do this, please log on directly to MYPUREGYM Important: If the email address is no longer up-to-date, it is not possible to order a new login for mypuregym to change the email address. Day passes are subject to a fair use policy. Get in touch with Member Services at member.services@puregym.com and let them know you would like to cancel your membership. If you would like to request a change of gym outside of this policy, please contact our Membership Administration. This will pull up a list of all the different gyms youll be able to access. Start date can only be delayed up to 7 days. Easily Request a Pure Gym Refund | Step-by-Step You can obtain information ONLINEor ask a member of staff at the club. This may mean there is a small amount added on to your next payment to cover the days in the gym for the rest of that month. Find out more about how to cancel your fixed term membership here. The ticket number serves as proof of the submitted cancellation. Freezing your membership locks in the price you pay, so you wont see any monthly price increases, and there will be no joining fee when you come back. The offer will not be able to be claimed by Members on: 0 joining fee terms & conditions (Vitality members only), No Joining Fee and National Access Corporate Offer, 2009-2023 Pure Gym Limited (1.2.32413-MOB-71-R6c66fe 0F87), Registered in England No: 6690189 Reg. Price will increase automatically to price specified on join page after this. From here, you can follow the cancellation instructions. You can then register your membership directly in the studio. If you're a PLUS member, freezing is included as part of your membership! We're sorry to hear you're wanting to cancel your PureGym membership, we hope you've enjoyed your time with us! Further, that you will advise us immediately should your circumstances change. Free passes have no resalevalue andcannot be exchanged for cash or any other product or service. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. How to Cancel Fixed Membership? You can easily manage your membership online. Office: Pure Gym Ltd, Town Centre House, Merrion Centre, Leeds LS2 8LY . , select the 'Packages and Upgrades' tile and follow the instructions. If you want to bring this date forward, please contact us at. May 2023 and must be claimed by this date. The following gyms are eligible for this offer: Newcastle St James, New Barnet, London Edgware, Poole, London Lambeth, Sunderland, Coventry Warwickshire, London Oval, Edinburgh Exchange Crescent.
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