BEWARE of Scammers attempting to capitalize on pandemic fears via telephone, text and email. This is an established remote access option for approved users and instructions to log in remotely can be found in the resource documents. Were you able to access something, but now can't? To Reset Your Password or Unlock Your Account by Phone: Please call the Illinois Department of Innovation and Technology Service Desk [217-524-DoIT (3648) or 312-814-DoIT (3648)]. Many of you are approaching the time to reset your user password. It looks like your browser does not have JavaScript enabled. We also recommend clearing your cache/history periodically. We recommend a reboot or restart at least twice a week to help with connectivity and to remain current on all recommended system updates. Illinois National Electronic Disease Surveillance System (I-NEDSS) 217-785-7165. . Many of you are approaching the time to reset your user password. August 11, 2020Please remember when using Citrix Remote Access to use a browser and the RA.illinois.gov address, instead of the Citrix Workspace App. Cyber Best Practices document for more information on this topic. This needs to be a reboot/restart from remote and not a "shut down". 800-323-4769. There are many FREE Apps and online/virtual options available at this time. Digital ID Registration and Recovery Digital ID Registration and Recovery Register The registration process for State of Illinois Digital IDs begins here for all users, both Illinois residents and out-of-state users. #1 Rule = Mute your phone (microphone) when you are not speaking.For general work from home guidance and tips visit the Remote Work site. COVID-19s impact on package deliveries creates golden opportunity for scammers:Beware of fake sites and e-mails impersonating shipping and delivery companies. Start here to begin the State of Illinois Digital ID registration process for non-Illinois residents. DoIT Identity Management Accounts - xxSupport - illinois.gov Increased phishing alert! State of Illinois Digital ID Login Digital ID Login Web3270 users: The application has been updated. May 22, 2020When you log on from home, please log into your PC with the ID that you would use when you are logging on at the office. This is especially true in our current remote work environment combined with heightened public health alerts. Remember not to shut down your PC at the office. If you are not a resident of Illinois, or do not have a state issued ID you can also use this email for assistance. At this time, we ask that agencies focus only on submitting incident tickets for working remote problems. This site serves as a resource for Illinois state agency employees to establish the necessary access and tools for remote work during the Coronavirus-19 response efforts. For instructions on how reset your password while working remotely visit: remote work FAQs. Operational issues including those related to username and password, are to be directed to: After making yourself familiar with the information provided on this page please click on the login button below to begin the survey. TheNetwork/Telecom SupportDeskserves Stateagencies, boards, commissions, universities, Offices of the Illinois House and Senate and Constitutional Officers. Remote Work Reminders - Collaboration Tools - illinois.gov Note: Moving forward, well be sending Remote Reminders as needed when there is remote work news or information to share. March 27, 2020Please be aware of proper disconnection procedures when using Citrix Remote Access, so as not to shut down your in-office computer connection. Instead, log in to your own personal accounts on the delivery services website or enter the web address of the service into your browser to check tracking numbers. Fees pertaining to this service are distributed among other Enterprise servicesinaccordancewithsupport. It looks like your browser does not have JavaScript enabled. Digital ID Login Authentication Required Remember user name The State of Illinois Digital ID/PKI provides an enterprise-wide infrastructure to facilitate electronic government services. - For weekend and evening support for ALL DoIT services: 217-524-DoIT (3648), Option 1 for all IT issues and Option 4 for Telecom Repair. Staff will respond to service requests during the published business hours. Webex is your go to for all your Remote Work meeting events. Springfield: 217-524-DoIT (217-524-3648) For those of you using Citrix and missing your dual monitor setup in the office, you can use available monitors at home by following these instructions. Employees may logon with their state credentials (e.g. For additional remote access details visit the Remote Work FAQs. Review "tips and best practices" such as, protecting passwords, not opening attachments or clicking on links unless you are confident in the content and sender. DoIT targets to provision in accordance with Request Fulfillment guidelines. Someone from . The IT Service Processing team creates a work log entry including the provided information. If you registered for your State of Illinois Digital ID using an Illinois driver's license or ID card, choose Illinois residents. If you have a State of Illinois issued laptop to work from home you should be using NetMotion or AnyConnect. Then follow the steps below for the download. The Illinois Department of Innovation & Technology (DoIT) is committed to assisting State of Illinois employeesin transitioningtheir work responsibilities from the office to home settings (where approved by their agency) in order to continue essential services for the residents of Illinois. IDHS: IES Access and Support Center for External Partners These practices apply to text messages, as well. Support Overview - doit.illinois.gov State of Illinois - Digital ID - Non-resident menu If no response, the IT Service Processing Manager escalates to the next level of DoIT Management. Recover a Digital ID Did you forget your password? Go to your account on the trusted website to see if your account needs any attention or additional information. If your PC seems to be running a little slow, first make sure you do not have too many windows open at once. IDHS Help Line 1-800-843-6154 Contact Information. If you are experiencing speed and connection issues when working remotely, check out the FAQs on the Remote Work page for tips on how to lessen the bandwidth demand in your home. Now that we are into the routine of working remotely, many of our meetings and daily responsibilities are virtual. both Illinois residents and out-of-state users. Question: I am encountering problems when performing functions in the States new SAP Enterprise Resource Planning (ERP) system (e.g., logging in, processing a voucher, resetting my password). If you have been contacted by DoIT to add Multi-Factor Authentication, please take action to protect your account. State of Illinois Digital ID Login Agencies who have adopted Office365 can access these resources by going to Please keep the following in mind:-For weekend and evening support for ALL DoIT services: 217-524-DoIT (3648), Option 1 for all IT issues and Option 4 for Telecom Repair.-Someone is available 24/7 to take your call and forward the issue to the appropriate staff/team as quickly as possible. Please think twice before you click and remember that phishing attempts can be reported directly to DoIT.Security@illinois.gov or via the Phish Alert tool in Outlook. It looks like your browser does not have JavaScript enabled. Please be aware that there are known issues this morning with the Citrix login page. Learn more about DoITs mission and initiatives and investigate employment opportunities that will advance your career goals and help you to reach your potential. Please keep trying to connect via Citrix, as some users can get through. A Governance, Risk and Compliance module (GRC) is included which not only manages user access but also any risks associated with segregation of duty conflicts.. Answer: If you are experiencing issues with the SAP system or have questions about how to perform certain tasks, please contact the IL ACTS Support Hotline (Toll Free: 1-855-994-9096), operational weekdays from 7:00AM-6:00PM, or submit a support request online through the Error PDF Bureau of Identification 260 North Chicago Street Joliet, Illinois For DoIT Employees:Please note that the memo sent to DoIT employees on 3-16-20 with the subject of Reporting Instructions During COVID-19 Crisis remains in effect until further notice. Is a program bug keeping you from being able to accomplish your work? Please reference the Citrix Workspace Upgrade instructions located in the Reference Material section of the Remote Work site for guidance. 1-800-843-6154 Verify senders of texts, email and phone calls. We are working through all the requests for assistance and will get to you as quickly as we can. Please remember to practice good cyber security during this time of heightened public health alerts. If you have opened a support ticket and the issue is not resolved, please do not followup with a new call to the Service Desk or submit a new request via Report a Problem. Be sure to follow proper disconnection procedures when using Citrix Remote Access, so as not to shut down your in-office computer connection. DIM is a self-service account management system that allows users to create an Illinois.gov ID and/or reset their Active Directory or Mainframe RACF account password. Chicago: 312-814-DoIT(312-814-3648) TTY Support Line: 866-277-5669 Support: Report a Problem Media Inquiries: DoIT.PIO@illinois.gov Stay Connected Web Accessibility Missing & Exploited Children Amber Alerts Illinois Privacy Info Governor JB Pritzker within the next 2 hours. Illinois Department of Innovation & Technology (DoIT) | LinkedIn Join online communities to share files, discussions, calendars and more. Click here for some simple defensive tactics and additional information and resources from our Federal Government. Phone: 217-785-3346 (o) E-mail: Aging.FOIA@Illinois.gov Agriculture, Department of Pamela Harmon PO Box 19281 Springfield, IL 62794 Phone: 217-524-6905 (o) E-mail: AGR.FOIA@illinois.gov Capital Development Board Chris R. Miles Capital Development Board 401 S. Spring St. 3rd Floor, Stratton Building Springfield, IL 62706 Phone: 217-782-4382 (o) Integrated solution providing the following functionality: agement System (SAMS) for payment and receipts processing, GRC tool to assist agency management with elimination of segregation of duties audit findings, Central Time & Attendance System & eTime (CTAS), Grants Management (currently only Grantee Management), Interfaced with the Comptroller's Statewide Accounting Man, Master Data Maintenance and other Functional Support, SAP GUI Installation consolidated agencies, Adopt standardized business processes included in IL ACTS, Ensure legacy data integrity prior to transitioning. Please turn on JavaScript and try again. ), data services (i.e., non-Illinois Century Network T1s, radio circuits, alarm circuits, LAN jacks, etc.) Never provide personally identifiable information (pii). Webex may be a new experience for some and there are resources available to help users. For guidance and tips regarding Webex meeting tools and more, visit the Reference Materialssection of Remote Work site. The top tip when on a web conference is to mute your phone when not speaking. Visit our Site . Best Practice for joining audio for a Webex MeetingHave the meeting call you, Call Me or connect via your computer Call Using Computer. Help Me Grow. If this feature is not listed, it may not be enabled. Email: ISP.BOI.CUSTOMER.SUPPORT@illinois.gov Questions regarding Digital ID/Enhanced Authentication may be addressed to: Department of Innovation & Technology Customer Service Center/PKI Digital Certificate Hours: Monday - Friday 8:00 am - 5:00 pm Phone: (217) 524-3648 or (312) 814-3648 Email: DoIT.Helpdesk@Illinois.gov 1-866-324-5553 TTY, 2023 Illinois Department of Human Services. The resource documents on this page provide information and instructions for employees to establish remote working capabilities. This will prevent unidentified telephone connections (i.e. All incidents reported to DoITwill be captured in the DoIT service management ticketing system and addressed according to the. General questions can be emailed to DoIT.Helpdesk@Illinois.gov. If you are using the Citrix Workspace App, you run the risk of not connecting. IDHS: External Illinois.gov Accounts You will feel like a pro participating in virtual meetings, if you follow a few fundamental rules. DoIT Acting Secretary & State CIO Brandon Ragle kicks off the month of April as Innovation & Technology Month. If you receive the following message when logging on from home: Resources are unavailable at this time, try again later, it is advised to wait a few minutes and try again. TheNetwork/TelecomSupportDesksupports all components of Telecommunications services including voice services (i.e., voice mail, TDD/TTY, Enterprise VoIP, 800 service, etc. Customer Service Representatives available to assist in completing IT and Telecommunication service requests or address incidents, Electronic incident and service request reporting interface, Standardized Service Management ticketing system, Electronic response and resolution notifications, Tier 1 incident diagnosis/resolution and escalation to Tier 2 support. Many of you may be receiving a prompt to upgrade Citrix Workspace and are unsure what to do while working remotely. Dont forget to mute your connection upon entry to the meeting. Please include your name, phone number, and specific application name, detail of . Please turn on JavaScript and try again. Then before you restart the antivirus, create a new exclusion for the new gsd01000.exe in the PRS\PRSW folder. Select option 1 (computer related issue) and then choose option 2 (Digital ID support). Report a Problem Manage Passwords Request a Service Manage your Illinois.gov Network Account Microsoft Identity Manager (MIM)can be used to reset passwords and unlock your Illinois & Trusted Domain Active Directory/Network Accounts. Maintain currency and effectiveness of service management processes, Maintain currency of staff support competencies, Provide the Service Desk ticketing system for use to capture, assign, track and resolve technical incidents and requests, Provide 24/7 system availability and staffing for the DoIT Service Desk service, Provide instruction and training on product use, Notifyagencies ofserver issues that may impact or interrupt performance, Monitor usage and maintain statistics and data for Service Level Agreement verification and other management purposes, ProvideTier 1 support to include performing initial incident diagnosisand troubleshooting steps to identify the cause and resolution of the incident, Provide escalation of complex incidents to Tier 2 support, Develop and implement agency governance to ensure staff compliance with DoIT incident reporting and request requirements. The needs of the residents of Illinois remain top priority in developing collaborative solutions to service delivery. The Department of Information Technology (DoIT) was created with the legal authority to manage and coordinate all technology resources in the executive branch of government. For instructions on how to do from remote visit: remote work FAQs. Springfield: 217-52 4-DoIT (217-524-3648) Chicago: 312-81 4-DoIT (312-814-3648) TTY Support Line: 866-277-5669; Support: Report a Problem ; Media Inquiries: DoIT.PIO@illinois.gov; Stay Connected Web Accessibility Missing & Exploited Children Amber Alerts Grace B. Hou, Secretary IDHS Office Locator. Employees who already have a state-issued laptop (or other device) from the State of Illinois (SOI) that uses the NetMotion or Cisco AnyConnect VPN client, should use this option. CataloguedL^ dL^ BOOKMOBI x !_ &v + 0 5 D I M/ P TM W ] e n} v"~{$&(F*,. 02 468:>J . TTY Support Line: 866-277-5669 Please turn on JavaScript and try again. There is no right to privacy when accessing or using this system or any of its components. IDoIT (@IllinoisDoIT) / Twitter Remember to mute your microphone when on a Webex call and you are not speaking. Take a walk around the block or walk the stairs in your house. Springfield: 217-524-DoIT (217-524-3648) Chicago: 312-814-DoIT (312-814-3648) Technical Support Week Days (8A-5P, Monday-Friday) Contact the IDPH Helpdesk at 866-220-5247 or via email at DPH.Helpdesk@illinois.gov for Portal access and web-based application support. LEADS 3.0 - Illinois State Police This servicewill be available Monday through Friday8AMto5PM, unless otherwise requested or scheduled. The use of the electronic survey method provides clear and consistent instructions for completing the survey and guarantees that all employees have equal access to the survey. If possible, use Chrome rather than Microsoft Edge. Please see the Avoid opening attachments or clicking links from delivery services. TheIT Service Deskresponds to an average of 10,000 telephone calls and electronic support requests, as well as processes an average of 3,900 service requests monthly, in support ofover 80 State agencies, boards, commissions and other governmental customers. DoIT Identity Management Accounts Footer. To begin the password recovery process, choose one of the following options. We ask that employees be aware of crafty methods to "phish" for information and if an email sender doesn't look familiar, don't open the email. A comprehensive listing of all DoIT services including security, hosting, and more. If you are still experiencing issues after confirming internal connections are working, please contact the Service Desk via telephone to 217-524-3648 or 312-814-3648 or via email to Report Problems. It is especially important during this time that employees adhere to information security best practices and remain focused on cyber hygiene efforts. In most cases, home WiFi access is likely faster than a Personal Hotspot and should be utilized as the first preference. Yoga is a great choice for most everyone and has the added benefits of reducing stress and anxiety, while increasing flexibility, muscle strength and body tone. Illinois Department of Innovation & Technology DoIT guides technology solution delivery and support for the agencies in the executive branch of state government. Call the IDPH Helpdesk at (866) 220-5247. The restart should be done at the end of the work day to allow the PC to restart and update. Make the choice to maintain your health today to better enjoy tomorrow. Illinois Adoption Registry. Happy Friday! For guidance and tips regarding Webex meeting tools and more, visit the Remote Work site. Monday Friday8 a.m. 5 p.m. Illinois Jobs; Illinois.gov home page; Employment Opportunities; Community Ambassadors; List of Local Health Departments; Find all your public health related information at one secure site. Many of you are approaching the time to reset your user password. The Illinois Department of Innovation & Technology (DoIT) is committed to assisting State of Illinois employees in transitioning their work responsibilities from the office to home settings (where approved by their agency) in order to continue essential services for the residents of Illinois. Details for how to report and escalate issues to the DoIT team. External Illinois.gov ID Password Reset. If you do not know who your ATSR is, please contact the Service Desk at 217-524-3648 (Springfield) or 312-814-3648 (Chicago). The CIO or Group CIO may follow-up with the IT Service Processing Manager or email. If they are asking for information from you, be safe and exit the email or text. IDHS Office Locator. DoIT is a new state agency, created on July 1, 2016, whose mission is to empower the State of Illinois through high-value, customer-centric technology by delivering best-in-class innovation to client agencies fostering collaboration and empowering employees to provide better services to residents, businesses and visitors.
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